Customer Service
- Shipping & Delivery
- Our shipping policy is very straight forward.
We ship small / light items via USPS and large/bulky items via UPS Ground.
0 - 7 LBS $7.95
8 - 24LBS $10.95
25 - 49 LBS $14.95
50 LBS and up $25.00 - Privacy & Security
- Southbaybikes.com may request your e-mail address, your name, your mailing address, or other information when we need it to efficiently and effectively conduct business with you. Examples of such use could include managing purchases of event registrations, or purchases for other services or products that we may offer.
If you request an information service from us or notifications from us when new services or products become available from us or from our group of trusted sponsors, we must have your EMail or postal address to send you the information you requested.
In every case, however, we respect and protect the privacy of guests and visitors to our Internet site. We wish to assure you that any information we request will be for our own use, exclusively. We will not share information about you nor will we authorize any uses of your information except by our staff in the management of our own business. This includes your name, any address information we may request including email, chat, or mailing addresses, and most especially any information associated with credit card or other online purchases.
We recognize the need to offer you a basic right to "opt out" of unsolicited emails, however, we do not use blanket email marketing methods, using instead an "Opt In" list from which we email only those recipients that have specifically authorized email offers from us. If you have authorized emails from us and wish to cancel that authorization, email us at Customer Service, and we will immediately honor your request. Please understand that we must email a confirmation of purchase, should you make one, EVEN IF you have requested that we not email you otherwise.
Your California Privacy Rights: We do not collect any personally identifiable information from you except when you expressly volunteer the information. This includes when you purchase a product or service from us, when you request information (whether by mail or online) about our services or products, when you subscribe to our newsletters, or if you request direct contact with a member of our staff.
Please be advised that however we may collect personally identifiable information about you on this web site, we will not sell it, share it, nor rent it other than as disclosed below.
We do not sell, share or rent to others addresses for the sole purpose of third party marketing. Personally identifiable information is used to respond or reply to your request or inquiry, or to communicate timely information and special offers provided that you have authorized the communication. Personally identifiable information may be used for billing purposes or to fill orders. Contact information may used to get in touch with you if we have a problem with an order or reservation.
Personal information and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records or from other sources. This information may be used to better match our marketing efforts with the perceived customer preferences.
From time to time, we may work with business sponsors or partners to offer specific services such as jointly developed and marketed products and services. If you buy such a product or sign up for such a service we will share personally identifiable information necessary for the sponsor or partner to provide these services. Credit card information will not be shared with sponsors nor with partners even when an order is jointly developed, however, although you may be required to furnish such data directly to the seller to complete your purchase.
We reserve the right to use personally identifiable information to assist law enforcement with their investigations, or as otherwise required by law.
If we decide to change our privacy policy, we will post those changes in the Privacy Statement section accessible from the CoastlineAdventures.com home page so that you may always be made aware of what information we collect, how we use it, and under what circumstances we may disclose it, if any such circumstances exist.
If you wish further clarification or wish for any reason to communicate directly with our staff regarding our Privacy Policy, please telephone us at 1-619-477-1445 during normal working hours or email us. - Returns & Replacements
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- Ordering
- Customers are welcome to order online or place their order by the telephone. If you have any questions, concerns, or would like to arrange a store pickup, please call us at 1-619-477-1445
